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What exactly is the change that CompTIA is making?
Effective July 9, 2012, CompTIA exams will be delivered exclusively with Pearson VUE via their worldwide network of more than 4,600 testing centers. CompTIA certification exams will no longer be available at Prometric testing centers at that time. Pearson VUE has been delivering CompTIA exams since 2003.
Why is CompTIA changing its test delivery program?
We want to simplify the overall testing experience. Moving to Pearson VUE for exclusive worldwide delivery of CompTIA exams will provide our candidates with one point of contact to serve all of their testing needs.
When exactly will this change happen?
Here is a list of important dates that you need to be aware of as it relates to this transition.
| Key Dates |
| NOW |
Ability to buy vouchers and register for an exam at Pearson VUE |
| May 4, 2012 |
Last day to buy an exam voucher from Prometric |
| July 8, 2012 |
Last day to register for an exam at a Prometric Test Center |
| July 8, 2012 |
Last day to test at a Prometric Test Center |
July 10, 2012 |
Prometric vouchers will be available to schedule in Pearson VUE Test Centers |
| NOW |
Begin taking certification exams at Pearson VUE Test Centers |
Who is Pearson VUE?
Pearson VUE is an existing partner of CompTIA that delivers exams through the world’s most comprehensive and secure network of test centers in more than 165 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the international education and information company, whose businesses include the Financial Times Group, Pearson Education and the Penguin Group.
Where are Pearson VUE™ Authorized Test Centers located?
Pearson VUE currently has more than 4,600 Pearson VUE Authorized Test Centers in more than 165 countries; including several hundred company owned and operated Pearson Professional Centers. You can find a Pearson VUE Authorized Test Center near you by visiting the Pearson VUE website and using its Test Center Locator.
Does Pearson VUE offer all CompTIA certification exams?
All CompTIA tests are available at Pearson VUE test centers.
Are Pearson VUE’s testing requirements the same?
Yes. Because CompTIA sets the testing requirements for its exams, the requirements at Pearson VUE will continue to be the same.
Are the CompTIA exams on the Pearson VUE system different?
No, the exams are exactly the same—they look the same and are scored exactly the same.
Will the test fees change?
No, test fees are set by CompTIA and will remain the same at Pearson VUE.
How can I register for an exam at Pearson VUE?
Appointments may be made in advance or on the day you wish to test, subject to availability. Pearson VUE offers a variety of scheduling options: online scheduling, scheduling by phone and scheduling directly through the test center.
Can Pearson VUE sites accommodate candidates with special needs?
Yes, Pearson VUE and CompTIA allow accommodations to candidates who are identified as having special needs. If you need additional time to complete your exam or another accommodation, please contact our American Disability Association (ADA) Accommodations number at: 1-800-466-0450.
What if I already have a CompTIA exam scheduled with Prometric?
If you have a test scheduled to take place on or before July 8, 2012, then no action is required. If you have an exam scheduled with Prometric after the cut-over date of July 9, 2012, then you need to reschedule your exam with Pearson VUE. Candidates may begin scheduling exams with Pearson VUE at any time as Pearson VUE already delivers exams for CompTIA.
I bought a Prometric voucher but have not scheduled my exam yet, what do I do?
You can schedule your exam with Prometric at your earliest convenience as long as the exam is taken on or before July 8, 2012. Starting July 9, 2012, unused Prometric vouchers that have not expired will be valid in the Pearson VUE system, and you must schedule your exam with Pearson VUE.
How do I schedule a CompTIA exam with Pearson VUE?
Appointments may be made in advance or on the day you wish to test, subject to availability. Pearson VUE offers a variety of scheduling options: online scheduling, scheduling by phone and scheduling directly through the test center.
Will I be able to use Prometric vouchers that I have already bought?
Existing Prometric vouchers for CompTIA exams may be used to schedule an exam with Prometric through July 8, 2012. From July 9, 2012, unused Prometric vouchers that have not expired will be valid in the Pearson VUE system and you must schedule your exam with Pearson VUE.
Will I still be able to purchase a Prometric voucher?
You may purchase a Prometric voucher directly from Prometric for a CompTIA exam thru May 4, 2012. If you prefer to test with Prometric, you must do so on or before July 8, 2012. Please note that Prometric vouchers are no longer available on the CompTIA Marketplace.
What will happen to my records and testing history with Prometric?
All records and testing history are the property of CompTIA, and this information will remain with CompTIA. Likewise, all new records created through Pearson VUE testing will be forwarded to CompTIA for processing and storage. All CompTIA historical testing data is available to candidates through the candidate online tool at: https://www.certmetrics.com/comptia/login.aspx.
I already have taken and passed one of the two exams required to earn a CompTIA Certification at a Prometric Test Center. Can I take the second exam at Pearson VUE, and if I pass, earn my CompTIA Certification?
Yes. You simply contact Pearson VUE and schedule your next exam. Because all previous and future results are the property of CompTIA, this will not affect existing certifications or certification paths. If you already have taken a CompTIA exam, we recommend that you provide your CompTIA Career ID when registering for your exams with Pearson VUE.
I have taken all my previous CompTIA exams with Prometric. Will all my new Pearson VUE exams be added to the same record or will I now have different records?
You will have only one record in the CompTIA database. To make sure a new record is not created when you take your exam with Pearson VUE, please provide Pearson VUE with your CompTIA Career ID when you register for an exam.
I discovered that I have duplicate records in CompTIA’s database. How can I get these merged?
Please contact CompTIA at http://support.comptia.org and log a ticket requesting a “merge.”
I took my exams through Prometric and it is not located in my record. Now what?
We will need your score report and CompTIA will work with Prometric to locate your exam record. Please contact CompTIA at http://support.comptia.org and log a ticket requesting assistance with locating your record.
If I did not pass my exam at Prometric before the cutover date, will I still need to wait 14 days before retaking the exam at Person VUE?
Yes. The retake policy remains in place. If you failed a proctored exam at Prometric, you will need to wait 14 days before retaking the exam at Pearson VUE.
If I have additional questions, whom may I contact?
Check back to this page frequently as we will be updating this list of FAQs. If you don’t find the answer to your question, please visit the CompTIA Support Center at http://support.comptia.org and review the articles that have been posted on this subject. If you still don’t find the answer to your question and would like to contact a member of the CompTIA support team, please open a ticket and a representative will be happy to assist you.
Currently, CompTIA offers certifications in PC hardware, networking, servers, Internet, project management, training, Linux, security, document imaging and RFID. See Certification.CompTIA.org for complete certification information.
Information technology has a significant presence in all areas of business today, and its prevalence is reflected in the span of CompTIA’s membership. CompTIA members receive a variety of benefits, like specialized initiatives and programs dedicated to major areas within the IT industry.
You do not need a voucher to schedule a CompTIA exam. Members and non-members can register on line using a credit card.
For personal test registrations, use your credit card to receive the automatic discounting associated to your member level.
In order for the transaction to be processed with the correct level of discounting, the ID Number and the individual’s Last Name will be validated against the CompTIA / Pearson VUE database. If the Last Name matches the Last Name in the database, the transaction will proceed. Otherwise an error message will be displayed indicating that the membership credentials entered are not valid.
Please note: CompTIA requires the candidate to review the CompTIA Candidate Agreement (support.comptia.org) prior to beginning an exam. The candidate will be allowed fifteen minutes.
CompTIA vouchers are available to purchase. If a certification requires more than one exam, multiple vouchers will need to be purchased.
Appointments may be made in advance or on the day you wish to test, subject to availability. Pearson VUE offers a variety of scheduling options—
Pearson VUE delivers the below CTT+ exam.
The remaining two CTT+ exams listed below are delivered by JTI. Please visit the CompTIA website for more information on these exams.
